Return & Refund/Replacement Policy
1. Return Eligibility:
We want you to be completely satisfied with your purchase. If you’re not entirely happy with your product, we accept returns within 5 days from the date of delivery.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the receipt or proof of purchase.
2. Returns Procedure:
You can create your return right from the order page. Once we receive the return request, we will review it and after approving it, we will pick it up from the address specified by you.
3. Return Shipping:
Return shipping No additional costs are the responsibility of the customer, except in cases where the item received is damaged, defective, or incorrect. In such cases.
We recommend using a trackable shipping service and purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipping.
4. Inspection & Refunds:
Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
If the return is approved, we will process a refund to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
5. Product Replacement:
If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement. We will ship the replacement item to you as soon as possible, at no additional cost.
6. Exclusions:
Our return policy does not cover items that have been used, damaged due to misuse, or are not in their original condition.
Certain products, such as personalized or customized items, may not be eligible for return unless they are defective or damaged upon arrival.
7. Contact Information:
If you have any questions or concerns about our product return and replacement policy, please reach out to our customer service team at [email protected]
8. Policy Updates:
We reserve the right to update or modify our product return and replacement policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.